Customer Support Return Policy and Cancellation Policy Shipping Information Delivery Info Track Your Order Online Contact Privacy Policy Online Security Purchase Orders         It is our commitment to offer our customers the latest innovations and the pleasure of interactive customer service. We are focused on providing them with the level of service they expect and deserve Contact Information Office Location Hours E-mail: Phone: 2125 Biscayne Blv - Suite 580 Miami, FL 33137 U.S.A. 9am-5pm EST Monday-Friday Customer service 1-888-74-IDEAS (43327) Fax: 305-675-8327 Complete the form below if you would like to contact us NAME EMAIL PHONE COMMENTS   Return Policy Workoutideas.com wants you to be completely satisfied with your purchase! When you receive your order, please make sure you inspect all merchandise for any defects or poor workmanship. Return Policy Requirements: Customers must have an RA number before returning a purchase .Important: Merchandise returned without a Return Authorization (RA) number issued by our Customer Service will not be accepted. If the returned item qualifies for return and the item has been verified, customers should allow 30 days for a refund to appear on their statements For items that arrive damaged or defective, please contact us immediately at support@shopideas.com. We will make arrangements to have a replacement item or part sent to you free of charge. Defective products are considered to be units that are experiencing numerous mechanical failures and/or experiencing failure occurrences that our technicians are unable to diagnose or repair to an acceptable condition. Products returned due to freight damage are products that are damaged in shipping on route from Workoutideas.com via Workoutideas.com ’s carrier. It is the customer's responsibility to report freight damage immediately. Reporting damage at a later date can significantly reduce the chance of being compensated by the carrier. Returns are expected to arrive at Workoutideas.com appropriately packaged and in their original state. That is, all additional items included in the original unit, such as owner’s manuals, hardware, accessories, etc., are expected to be returned as well. Should the product arrive damaged or incomplete, the customer will be held responsible for all costs incurred to repair and/or complete the unit. We reserve the rights to modify these policies at any time without notice. Please find below the return policy for our products and brands: Probell Products: 30-Day Guarantee If you are not fully satisfied with your ProBell System within 30 days from when you received it, just return the system in its original condition for a full refund, less shipping costs with is usally 15% of the product cost. All other Brands Workoutideas.com does not accept product returns for any other brands except Probell unless the product is defective or damaged in shipping. Reasons for product returns other than the prior two will be given special consideration and will be subject to the points listed above. If tem qualifies for return, freight costs incurred to return product to Workoutideas.com is the customer's responsibility. * Freight collect shipments will be refused. All returns will be subject to a 15% restocking fee. If you need to Return You must have a Return Authorization(RA) number before returning any merchandise to WorkoutIdeas.com. Request RA by email Once you have provided WorkoutIdeas.com with the appropriate information, we will contact you by email with an assigned RA number. Order Cancellation If goods are cancelled before they have been shipped (usually less than 24 hours from order placement), the order is cancelled and no charges are applied to the customer. If items have been shipped at the time of cancellation, customer will be charged 20% re-stocking fee and the shipping cost to send the item back to our warehouse, and any incurred shipping cost.(this includes free freight promotion) If you need to cancel an order please email support@shopideas.com Delivery Refusal Delivery Refusal. If a customer orders a product from us and refuses delivery of the item, then customer will be charged 20% re-stocking fee plus any incurred shipping cost.(this includes free freight promotion) Also, if you refuse, or miss your delivery appointment(s) for a non-defective/un-damaged product, you will be responsible for all return shipping costs. If you do not pay these costs directly to the carrier in advance, they may be deducted from your refund, after the product is returned to the appropriate warehouse. Freight shipments generally cost $100 - $350 dollars, depending on the product. How Do We Ship SHIPPING WITHIN THE USA We will ship your order FREE if it is over $300.00 for qualified item within the contiguous 48 states. Orders under $300.00 the shipping cost will be calculated at checkout. Excluding oversized and overweight items which shipping cost will be calculated and paid if acceptable by the client before we process the order. Hampton Dumbbells, Weight Olympic Plates, Barbells, Xvest does not qualify for free shipping Take advantage of this Free Shipping Offer. Price for shipping usually costs from $180 - $400 depending on the location   Delivery Information As truck delivery drivers are not permitted to enter your residence, you are responsible for bringing your product from curbside into your home and assembling the product yourself. Truck driver may or may not assist you in lowering the box from the rear of truck. Shipping and Transit Time: Oversize items are shipped by truck and might take approximate 7 to 10 business days for delivery depending on your location. Smaller items are shipped by UPS and will take less transit time. Shipping Damage: Thoroughly inspect the freight for any Damage or abuse. If the equipment is damaged then note "Possible Damage, Subject to Inspection" on the delivery receipt. If damages are present, and it is too severe to be kept and used, use the following notation on the Bill of Lading: "Refused due to damage" and refuse to receive the package Have the driver present you with the delivery receipt Verify the pallet / or carton count on the delivery receipt so you are aware of How Many Units to expect to be on the truck and to be inspected. On the receipt Sign for the number of pallets and notate: If the equipment is damaged then note "DAMAGED" on the delivery receipt. If the extent of the Damage is Excessive then Refuse the Delivery Replacement Shipments For Damaged Orders: If an order is refused at time of delivery due to damage, Workoutideas.com will automatically resend a new package out as soon as the damaged item is received Replacement Parts for Concealed Damage/Defect Freight: In such situation please contact our customer service immediately. Our representatives will make arrangements with the manufacturer to send you directly any replacement part needed. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping. Workoutideas.com does not provide credits or refunds for the inconvenience of missing or damaged parts or for purchasing replacement parts not ordered through us. Track Your Orders Welcome Order Tracking Track your order by filling the fields below. One of our sales experts will return your request ASAP. Online Order Tracking Request NAME EMAIL PHONE ORDER DATE ORDER NUMBER Online Security: SECURE ORDERING GUARANTEE We have the most confidence in our secure online ordering system. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels across the Internet. We Guarantee that every order placed from our portal will be 100% safe. This means you pay nothing if unauthorized charges are ever made to your credit card as a result of shopping at our store. Privacy Policy: We are committed to protecting your privacy online. We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status. Purchase Orders: Schools, healthcare organizations, recreational facilities and fitness centers are our best customers and using a PO to order from us couldn't be much easier. In short: We will bill you with terms of net 30 days if you order for: A public or private educational institution. A nationally recognized organization. Any government department. Other Organizations If you woud like to place a PO, please either mail it in or fax it to toll free (305) 675-8327. Please be sure to include your contact information (including an e-mail address) and any delivery instructions you might have for us. If you need a quote or a bid faxed or e-mailed to you, please fax us your quote or email us to us. Most likely we will be able to offer you a better deal. .